No matter how many customers you have, each is an individual. The day you start thinking of them as this amorphous ‘collection’ and stop thinking of them as people is the day you start going out of business. “無論你有多少客戶，每個客戶都是個體。當你開始將他們視為「集合體的概念」而非將他們視為獨立個人的那一天就是你即將倒閉的開始。”
Dharmesh Shah
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